UPDATED: Optus has now resolved the issues in its mobile and NBN networks, after both suffering major issues for a number of hours. Original article continues below.
The Optus mobile network and some NBN services are currently experiencing a major nationwide outage, as of Tuesday morning (April 5th).
If you’re a customer on the Optus network and wondering why you can’t make calls, this is the reason, and the same goes for others trying to call friends or family that are with the telco.
Optus has acknowledged the outage and apologised for the inconvenience, promising that the restoration of these services is being worked on as a priority.
We’re also aware that some NBN landline customers may be intermittently experiencing issues making calls on their service and are working to restore services asap.April 4, 2022
NBN outage
When querying this journalist’s location on Optus’ dedicated page for checking the network status of its NBN service, the telco also noted it’s operating with a ‘reduced service’, stating:
“We’ve identified a fault which means Customers in the area may have no access to their Phone, Internet and/or Optus TV with Fetch services for the duration of the outage. We’re working hard to have this issue resolved as soon as possible. Thank you for your patience”
It’s currently unclear what extent of the Optus NBN network is impacted, with the vague language in this statement suggesting customers ‘may have no access to their phone or internet’.
Regardless, network outages rarely last a full day, or even several hours, so we’re expecting Optus to have its mobile and NBN services back online in the coming hours.
